Head of Digital Platform Customers

Job description

ERIKS Digital is looking for a Head of Digital Platform Domain Customers


The Head of Digital Platform Customers works together with the Head of Digital Product Customers in driving digitization as a portfolio of projects that need to be completed over the next three years to realize the strategy. 

On top of the platform, products such as the ERIKS.COM, Wiki, advanced CRM solutions on top of SAP, tools are developed. The Head of Digital Platform Customers is responsible for the platforms supporting the products in the product domain and has 3 Platform Engineering Managers (that will manage up to 30 Platform Engineers) as direct reports, while the Digital Product Customers is focused on product management and has a team of product managers.


Together, they will drive the ERIKS digital transformation and translate the vision into clear deliverables. The vision is simple, yet ambitious: to create the world most digitally advanced specialized industrial service provider. This process and the transformation roadmap are yet to be created from scratch. There will be four focus products, ERIKS.COM, Guided Buying, Pre-Sales & Sales execution, Customer Support, Sales Planning and Wiki, that are driven by the Digital Strategy for the Customer Interactions and Pre-sales & Sales product domain. Each product area has sub-streams that require specific product roadmaps. Here, platform management will entail the design, development and delivery of the product roadmaps, working with the product teams and business owners to assure the right timelines, and measuring the product success.


The role requires a driven and cooperative approach. When working with the countries, this means empowering the teams to develop their own visions and supporting them in delivering the roadmap. This goes beyond an advisory approach and truly means showing them how it’s done, articulating their goals and quantifying their deliverables.


The role also requires strong stakeholder management skills and the ability to push through. In addition, being able to challenge leadership on new ideas is highly appreciated. Apart from the Head of Digital Product Customers and the team of platform engineers, the

Head of Digital Platform Customers also works closely with the Director of Digital Platforms.


This is an excellent opportunity for an energetic and seasoned B2B platform leader who is excited to take a traditional industrial service provider and make it the most digitally advanced in the world.


Requirements

We are looking for someone with:

  • Master’s degree 
  • At least 6 years of experience in leading digital focused development teams
  • Seasoned multi-country B2B experience
  • Experience in a leadership position delivering a range of digital platforms
  • Customer centricity: the ability to take the position of the customer
  • Consulting skills
  • Strong stakeholder management skills
  • Ability to translate concepts into concrete implementation plans

What do we offer?

  • Competitive salary and a good pension scheme
  • Small & high energy team, lots of challenges
  • Working on new technologies and have impact on decision making
  • Limited defined roles and paths
  • Joining interesting conferences
  • A nice office next to Amstel station with a good lunch
  • Flexibility

About ERIKS

80 years ago, ERIKS started as a supplier to the dairy industry in the Netherlands, providing mechanical components and tools that helped dairy plants increase efficiency. Since then, the company kept innovating, evolving, and expanding. Through a consistent focus on technology and service, it became a key sparring partner and service provider for a range of industries. Among its clients are high-tech manufacturing and food companies (such as ASML and Heineken), energy industry players (from windmill operators to power plants), heavy vehicle manufacturers (making cars, ships, or airplanes), construction firms, medicine production businesses, and more.

For these clients, ERIKS provides a wide range of technical products (for instance hoses and valves), co-engineering, customization solutions, and related services. Technical teams are at customers’ beck and call for sophisticated support and advice – from design to smart maintenance. And on the local web shops, customers can easily order tools or component parts.


“We provide products and know–how in a way that has a direct impact on the economy. In each household you’ll find at least one item of which the production was improved with help from ERIKS.” – Floris Jan Cuypers, COO at ERIKS


Dutch DNA, global culture
With its expansion into 17 countries and many different industries, ERIKS became a global organization, with a truly international culture and vision and with talent, experts, and client relationships from everywhere. Meanwhile, its headquarters and roots are in The Netherlands. The company is owned by SHV, a family-owned  Dutch group with a portfolio of seven companies that together employ nearly 60.000 people worldwide. The culture at both SHV and ERIKS is built on integrity, entrepreneurship, and a core value of investing in people. With its 6.500 employees and nearly 2 billion Euros revenue, ERIKS is an established corporate – yet one with the entrepreneurial drive and willingness to invest that is often found at younger, smaller, PE-backed businesses.


Digital transformation
ERIKS now finds itself in a very exciting phase: that of a companywide digital transformation. The potential of digital technology for ERIKS extends to all business aspects, from easy business workflows to direct commercial purposes. Digital technology can advance ERIKS e-commerce channels as well as offer new innovations and service propositions that are partially or fully digital. Examples include the proposition of Smart Asset Management (IoT) or ‘ERIKS Wiki’, a knowledge mining database for employees and customers. ERIKS has a dedicated approach to digitization. The company is internally building a proactive, solution-oriented product organisation with top-notch developers and digital and industry experts. Recently, a Chief Digital Officer was hired, and the next three years people, operating model, architecture, governance, and strategy will take full focus.


Eriks Digital is an equal opportunity employer and strives for equal treatment for all genders. Eriks Digital adheres to ethical recruiting methods ensuring that we do not discriminate against any candidate because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. This is a fundamental part of our values and beliefs and we strive to create an inclusive environment where everyone can reach their potential.